Equifax we have experienced an issue processing your request

What is Equifax we have experienced an issue processing your request?

We have experienced an issue processing your request a Canadian error message that shows when trying to create a myEquifax account or trying to access your free credit report from annualcreditreport.com. There are some simple fixes you can try to get past the error.

Fixing myEquifax Canada unable to process request

There are two causes of this Equifax error. One cause is your browser conflicting with the myEquifax account creation, and one is identity verification failure when trying to access your annualcreditreport.com free credit report.

Creating a New myEquifax Account

If you are trying to create a new myEquifax account and the error message shows, try the basic troubleshooting steps, below. Usually, the problem is a browser issue, such as an extension or other configuration problem. Using incognito mode or disabling AdBlock will usually fix the problem.

Attempting to Pull Your free AnnualCreditReport

The second common cause of this error is when attempting to see your credit report through annualcreditreport.com. Again, the basic troubleshooting steps below should resolve most of these problems. Accessing Annualcreditreport.com through a VPN can cause this problem, as can using a browser with non-default configuration settings. Disabling your VPN and using an incognito window or resetting your browser settings can fix the problem.

If you want to call the phone number in the error message, that’s always an option. Calling the phone number in the error message will route you to general Equifax customer support. Press 1 for English-language customer support and press 2 for French-Canadian customer support.

Basic Troubleshooting Checklist

  1. Check your credentials and/or reset your password. Make sure you’re entering the correct username/email and password.
  2. If you’re using one, turn off your VPN. Financial institutions like Equifax often use geo-location technology to prevent fraud. Depending on your VPN provider and server location, your VPN use could raise a fraud flag and prevent you from logging in.
  3. Turn off any browser extensions. Many browser extensions, such as AdBlock, can access all your cookies and website data. Disabling your extensions eliminates the possibility of an extension being the problem.
  4. Try a different browser. Certain websites are only built and tested to work in certain browsers. For example, if you’re using Firefox, try Chrome. You can also try incognito mode (Chrome) or private browsing (Firefox).
  5. Refresh the page. Even when your email and password are 100% correct, you can’t sign into myEquifax. Why? We think the cause is a race condition on the webpage from bad software engineering by Equifax.

New myEquifax Users

If you’ve never had an account with Equifax, you can create one by registering for myEquifax. Be careful to sign up for the correct Equifax product! During sign-up, you will be asked identity verification questions. Through the myEquifax website, you can request free copies of your Equifax credit report, and toggle your credit freeze status.

Existing Equifax Account Holders

Users with any kind of Equifax account who can’t log in to myEquifax will probably need to create a new myEquifax account. myEquifax replaced several old Equifax consumer account systems, and your old credentials will not work.

If you can’t log in to your myEquifax account and are certain your username/email address is correct, the problem may be your password. If you are sure it is correct but still not working, try resetting it. For an extra-secure password, consider using a simple random password generator.

Equifax Canada Customer Care

If you can’t resolve your Equifax we have experienced an issue processing your request problem yourself, you may need to call Equifax for help. You can reach Equifax’s customer care team at 1-866-828-5961 and can find the operating hours on the Equifax website.

Whatever you do, know that you do not need to pay Equifax any money to fix the problem. If you contact support, there’s a chance an agent may try to cross-sell you into a different Equifax credit product.

Links to additional documentation to fix Equifax not working, mostly for US-based errors, but may be of use to Canadians:

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