Equifax login not working

Are you unable to login to Equifax?

Equifax login not working is a user account state where your username and password fail to log into either myEquifax or Equifax lock and alert. For both products, you can reset your password, verify your identity, and choose a new password.

Equifax Login Help: most common fix

Assuming you have completed basic troubleshooting below, the major fix that works for most users will require a new email address. You cannot use the one you signed up for Equifax with. If you don’t already have a second “burner” email address, several free services, such as Firefox Relay, offer unique email addresses that will forward all received mail to your current inbox.

With your new email address, register for a brand new myEquifax account and choose a new password. You will need to enter your social security number (SSN) and other personal info, and answer identity verification questions. After registering, log in with your new account, and you should be able to toggle your credit freeze and unfreeze status successfully.

Why does this work? myEquifax accounts and the Equifax main database (the source of truth for all Equifax credit records) are two different systems. If your data, such as your primary address, recorded in myEquifax conflicts with the main database, you may be blocked from logging in. The proper fix would be for Equifax to update the data. Creating a new, second account for my Equifax with updated data can fix the alignment issue with the main database, letting you log in.

myEquifax login not working

Basic Troubleshooting Checklist

  1. Check your credentials and/or reset your password. Make sure you’re entering the correct username/email and password.
  2. If you’re using one, turn off your VPN. Financial institutions like Equifax often use geo-location technology to prevent fraud. Depending on your VPN provider and server location, your VPN use could raise a fraud flag and prevent you from logging in.
  3. Turn off any browser extensions. Many browser extensions, such as AdBlock, can access all your cookies and website data. Disabling your extensions eliminates the possibility of an extension being the problem.
  4. Try a different browser. Certain websites are only built and tested to work in certain browsers. For example, if you’re using Firefox, try Chrome.
  5. Refresh the page. Even when your email and password are 100% correct, you can’t sign into myEquifax. Why? We think the cause is a race condition on the webpage from bad software engineering by Equifax.

New to Equifax

If you’ve never had an account with Equifax, you can create one by registering for myEquifax. During sign-up, you will be asked identity verification questions.

Migrated Users, New to myEquifax

If you’ve used Equifax products in the past but have never used myEquifax, you are in a unique situation. You may want to use your old username to ensure continuity between the accounts. You will be prompted to use an email address when setting up your account. Remember that myEquifax uses different credentials from Equifax’s lock and alert product.

Existing myEquifax Users

If you are an existing user and your myEquifax account doesn’t log in, then your username will be your email address. If you have multiple email accounts and are unsure which email address you used when registering, try searching your inboxes. After registration, myEquifax sends out a “Welcome to myEquifax™” email. Searching your inbox can help determine whether you are attempting to log in to myEquifax with the correct email address in the username field.

Equifax Password Requirements

If you can’t log in to your account and are certain your username/email address is correct, the problem may be your password. If you are sure it is correct but still not working, try resetting it. Equifax password requirements include at least eight characters, both upper and lowercase letters, a number, and a special character. Your password cannot contain more than two repeating characters, your email address, nine or more consecutive numbers, or spaces. For an extra-secure password, consider using a simple random password generator.

Wrap Up

If you can’t login to Equifax even after all the troubleshooting on this page, you may need to call Equifax for help. You can reach Equifax’s customer care team at 1-888-EQUIFAX (1-888-378-4329) and can find the operating hours on the Equifax website. You can also take the slow route and try to resolve via sending them physical mail.

Whatever you do, know that you do not need to pay Equifax any money to fix the problem. If you contact support, there’s a chance an agent may try to cross-sell you into a different Equifax credit product.

Links to additional documentation to fix Equifax not working:

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