TransUnion login not working

If you can’t login to TransUnion, your username and password probably fail to log into your TransUnion Online Service Center account. You can reset your password, verify your identity, and choose a new password for all products.

TransUnion Can’t Login: most common fixes

Third-Party Logins Sharing your TransUnion Account

Because TransUnion services span so many uses, your account credentials may be shared with other accounts. For example, creditchecktotal.com is linked to your TransUnion account. Updating your password at creditchecktotal will update your TransUnion account login.

The fix for this is simple: Check those third parties for the most recent credentials, and try those to log in to your TransUnion account.

Failed Security Check? Make a Brand New Account

Assuming you have completed basic troubleshooting below, the fix that works for most users will require a new email address. You cannot use the one you signed up for TransUnion with. If you don’t already have a second “burner” email address, several free services, such as Firefox Relay, offer unique email addresses that will forward all received mail to your current inbox.

With your new email address, register for a brand new TransUnion account and choose a new password. You will need to enter your SSN and other personal info and answer identity verification questions. After registering, log in to your new account, and you should be able to toggle your credit freeze and unfreeze status successfully.

Why does this work? TransUnion accounts and the TransUnion main database (the source of truth for all TransUnion credit records) are two different systems. If your data, such as your primary address, recorded in your online TransUnion account conflicts with the main database, you may be blocked from logging in. This can also occur when a relative with your same name moves into or out of your zip code or home address, creating an identity conflict. The proper fix would be for TransUnion to update the data. Creating a new, second account for TransUnion with updated data can fix the alignment issue with the main database, letting you log in.

TransUnion login

Basic Troubleshooting Checklist

Check your browser’s address bar for https://service.transunion.com/dss. TransUnion has multiple consumer credit products with different accounts. Ensure you are logging into the correct account.
Check your credentials and/or reset your password. Make sure you’re entering the correct username/email and password.
If you’re using one, turn off your VPN. Financial institutions like TransUnion often use geo-location technology to prevent fraud. Depending on your VPN provider and server location, your VPN use could raise a fraud flag and prevent you from logging in.
Turn off any browser extensions. Many browser extensions can access all of your cookies and website data. Disabling your extensions eliminates the possibility of an extension being the problem.
Try a different browser. Certain websites are only built and tested to work in certain browsers. For example, if you’re using Firefox, try Chrome.

TransUnion Customer Service Phone Number

If you can’t resolve your TransUnion login not working problem yourself, you may need to call customer care support for help. You can reach TransUnion’s customer care team at 1(866) 744-8221 and can find their operating hours on the TransUnion website.

Whatever you do, know that you do not need to pay TransUnion any money to fix the problem. If you contact support, there’s a chance an agent may try to cross-sell you into a different TransUnion credit product.

Links to additional documentation to fix TransUnion not working: