We are temporarily unable to complete this request

Why is Equifax temporarily unable to complete this request?

Equifax we are temporarily unable to complete this request is a hard-stop error message shown when attempting to log into myEquifax. It may resolve after several weeks without action, or you may need to fix an error with your personal data at Equifax to unblock your account.

According to Equifax, the We are temporarily unable to complete this request message shows when the data in your myEquifax account and your Equifax credit file (their “main database”) do not match. This situation is sometimes called a “split file.” For example, Equifax could receive an updated address from your bank for your credit file that doesn’t match the address in your myEquifax account. Your bank or credit card company reports this information to Equifax and the other credit bureaus periodically. Equifax will not process your request to log in in that case, and the we are temporarily unable to complete this request error page will show. You also won’t be able to use the automated phone system. Any attempt to toggle your credit freeze through the phone system will fail.

How to fix Equifax’s unable to process request

The best way to investigate the We are temporarily unable to complete this request error is to review your Equifax credit report. The most common cause of this error is an inaccurate current address on file at Equifax. Your current address history is located toward the end of the report under a section titled “Contact Information.” See below for a sample contact information section from an Equifax credit report.

Equifax credit report contact information section to fix myEquifax we are temporarily unable to complete this request log in error

Wrap Up

A We are temporarily unable to complete this request error is typically caused by a data conflict between your myEquifax account and Equifax credit file. Some people also call this Equifax error “unable to process request,” but the result is the same. The fix is to check that your bank or credit card company has your correct information on file, call Equifax for clarification, or review your Equifax credit report for inaccuracies.

If you can’t resolve your Equifax login not working problem yourself, you may need to call Equifax for help. You can reach Equifax’s customer care team at 1-888-EQUIFAX (1-888-378-4329) and can find the operating hours on the Equifax website.

Whatever you do, know that you do not need to pay Equifax any money to fix the problem. If you contact support, there’s a chance an agent may try to cross-sell you into a different Equifax credit product.

Links to additional documentation to fix Equifax not working:

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