Freeze TransUnion

TransUnion credit freeze account holders will breeze through this step-by-step guide of how to freeze your credit at TransUnion. Don’t have an account yet? Follow this link to create the correct type of TransUnion account so you can freeze and unfreeze your credit easily.

1. TransUnion Account Login

TransUnion has several different account types. Be sure to log into the correct type, or else you will see an error page. On the bottom right of TransUnion’s consumer page, there is a yellow “log in here” button that will prompt for credentials for the correct account type. Click here for that page: https://www.transunion.com/customer-support/login. The login screen where you enter your username and password after clicking “log in here” looks like this screenshot.

TransUnion website account types login page, highlighting the credit freeze account to freeze your credit at TransUnion

2. TransUnion Account Home screen

After entering your login details, you will need to click through this simple continue message in order to enter your account dashboard. Once your account loads, the options are super simple. Click on the “View my freeze status” link in the top left hand side.

TransUnion account home screen, showing a link to "View my freeze status"

3. Add the Freeze

TransUnion will determine that your file is currently unfrozen, and show the page below with the single option to add a security freeze. Click “Add Freeze” to continue.

TransUnion account "Add Freeze" button, showing a blue "Add Freeze" button to add a security freeze

4. Create a PIN

TransUnion does not check whether you are re-using an old PIN or not. If you only plan to freeze and unfreeze your credit online, the PIN is actually useless to you. It is only used for unfreezing your credit by calling TransUnion’s credit freeze hotline, which is much slower that using the online method.

TransUnion account credit freeze step to create and confirm a PIN number, for using via phone or mail

4. Confirmation

That’s it! You just froze your credit at TransUnion! You should receive a confirmation email in about twenty minutes. You should also see a huge “Frozen” status on the next page when you click the “continue” button.

It’s a good idea to keep track of your PIN, even if you never have any intention of toggling your freeze by calling TransUnion.

TransUnion account credit freeze confirmation page, including showing PIN number for you to write down

Complete the Freeze

With your TransUnion account, how to freeze your credit at TransUnion is pretty straightforward. However, freezing your credit only at TransUnion will leave your credit files at the other bureaus available and vulnerable to identity theft. If you haven’t already done so, freeze your credit at Experian and Equifax to fully protect yourself.

Whenever you want to use your credit in the future, use our guides to unfreeze your credit. The best protection you can get is to temporarily lift your credit freeze when you apply for a new account.