Freeze Experian

Experian account holders will breeze through this step-by-step guide of how to freeze your credit at Experian. Don’t have an account yet? Follow this link to create an Experian account so you can freeze and unfreeze your credit easily.

Experian recently introduced accounts to log into, but the bureau tries to direct you to ‘lock’ your credit rather than freezing it. Make no mistake – a lock is a not a freeze. This step-by-step guide of how to freeze your credit at Experian aims to cover how to actually freeze your credit and avoid paying Experian any money for their consumer services. Remember, freezing and unfreezing is completely free by law, you never need to pay for it.

1. Login to your Account

Follow this link to login to your Experian account: https://www.experian.com/help/login.html

On the left side of the page, there is a big “Sign into your account” button. Click it to continue, then fill in your username and password. You may also need to perform an extra 2-factor verification step to login by getting a code from Experian.

Experian website login page, consumer portal to freeze your credit at the Experian credit bureau

2. Skip Upsell Page

Experian has many consumer products that they want you to pay for. You do not need to pay Experian anything to freeze and unfreeze your credit. Click the blue “no, keep my current membership” button to continue.

Experian website upsell page, shady attempt to upsell you to services you do not need for freezing and unfreezing your credit

3. Find the “Go to protection” Link

Experian will continue to place their services in the way of a credit freeze, in an attempt to get you to pay them. Ignore the ‘credit lock’ product and click on the “go to protection” link in the Protection section to continue. It would be nice if there were a simple ‘freeze’ button in this section like there is to unfreeze your credit at Experian, but that is not the case.

Experian website account screen, highlighting the "Go to protection" link to freeze your credit at the Equifax credit bureau

4. Find the small Security Freeze link

Experian makes their CreditLock product more prominent here because they want you to pay for something that sounds like a security freeze, but isn’t. Ignore the big, flashy CreditLock button and click the little link “security freeze” to continue.

Experian Protection screen, ignoring CreditLock and highlighting "security freeze" link to freeze your credit at Experian

5. Place a Freeze

Now you’re finally on the page where you can place a security freeze. Click on the ‘Unfrozen’ toggle button to place a security freeze at Experian.

Experian website Security Freeze page, showing toggle to freeze your credit at Experian

5. Confirmation

That’s it! You just froze your credit at Experian!

Shortly after the toggle animates and changes to “Frozen,” you will see a confirmation dialog box in the bottom right of your screen. If you don’t see a confirmation and are unsure that you frozen your credit, try refreshing the page. You will also receive a confirmation email from Experian.

Experian website Security Freeze page, showing toggle to freeze and unfreeze credit at Experian and frozen confirmation box

Complete the Freeze

With your Experian account, how to freeze your credit at Experian is a bit tedious to navigate and ignore all of the company’s attempts to sell you products you don’t need. However, freezing your credit only at Experian will leave your credit files at the other bureaus available and vulnerable to identity theft. If you haven’t already done so, freeze your credit at Equifax and TransUnion to fully protect yourself.

Whenever you want to use your credit in the future, use our guides to unfreeze your credit. The best protection you can get is to temporarily lift your credit freeze when you apply for a new account.