Sometimes your TransUnion account may show your TransUnion credit report freeze status as ‘UNKNOWN.’ The error message states that the TransUnion credit freeze service is temporarily unavailable. In fact, that message only refers to your account, not everyone’s. You can likely fix it!

TransUnion account features include managing fraud alerts, filing a dispute, requesting a free credit report, and freezing or unfreezing your personal credit file. Unfortunately, it is not uncommon that TransUnion is unable to process various requests, but we can help you fix the problem. We primarily focus on credit freezes and unfreezes here at Snowcap.me.

“UNKNOWN – The TransUnion Credit Freeze Service is Temporarily Unavailable”

TransUnion UNKNOWN status error page screenshot,stating that the TransUnion credit freeze service is temporarily unavailable

Cause

According to TransUnion, the ‘UNKNOWN’ error page shows because there is a data mismatch in your TransUnion account. For example, TransUnion could receive an updated address from your bank that doesn’t yet match the address in your account. In that case, TransUnion cannot process any freeze or unfreeze requests and this error page will show.

How to fix

1. Check that your bank or credit card company has your correct address on file, and ask them to report your address to TransUnion.

2. Call TransUnion and ask for the reason why you are seeing the page. The agent can help correct any inaccurate personal information with you on the phone. On the other hand, inaccurate accounts on your credit report will need to follow a dispute process.

The ‘UNKNOWN’ freeze status error commonly shows because of inaccurate personal information. A name change or address change are often the cause. These causes can be fixed easily, but more series causes will take a bit of detective work. For example, accounts that don’t belong to you and duplicate accounts merit a more series fix with TransUnion customer service.

One way to investigate this error on your own is by reviewing your credit report from TransUnion. On the first or second page of your TransUnion credit report, find your address history listed. Ensure the list is accurate and that there are no addresses you don’t know. To get your free credit report, go to the federal government website setup to provide an annual free report from each bureau at www.annualcreditreport.com.

TransUnion Account Errors Wrap Up

When TransUnion’s consumer account works, it is easy to freeze and unfreeze your credit. It is not uncommon that your freeze status shows ‘UNKNOWN,’ however. Seeing this error page does not mean you’ve done anything wrong. Anyone may see the page from time to time.

If you feel that your TransUnion account should work better, we invite you to file a CFPB complaint, call your congressperson, or tweet at TransUnion CTO @abhinavdhar.

Do you have a problem with TransUnion not listed here? You can contact us at wwwSnowcapMe on Reddit for help.

To see the latest credit cards from our partners, shop our offers.