TransUnion not working SOLVED

What is the TransUnion Service Center?

The TransUnion Service Center is the online portal where consumers can access their free TransUnion credit report and toggle a free credit freeze. The platform also provides valuable tools and resources to help individuals monitor and manage their credit.

The TransUnion Service Center’s tools include alerts for potential identity theft and the ability to dispute errors on their free annual credit report. Getting a numbered free credit score through the TransUnion Service Center is a separate product requiring payment. Unfortunately, TransUnion not working happens periodically. You may be unable to process various requests, such as logging in, but this page will help troubleshoot.

Your TransUnion account may show a message stating that your TransUnion credit report freeze status is ‘UNKNOWN.’ The error text states the TransUnion credit freeze service is temporarily unavailable. The error is only referring to your account, not all TransUnion users! You can likely fix it!

Don’t have a TransUnion account yet? Follow this link to create the correct type of TransUnion account so you can freeze and unfreeze your credit quickly.

TransUnion Company

TransUnion is a global company that provides credit reporting services to businesses and consumers. They gather information on individuals and their credit history, which is then used to generate credit reports and scores. Lenders, landlords, and other entities pay TransUnion for this consumer credit information to assess an individual’s creditworthiness.

TransUnion Error “UNKNOWN – The TransUnion Credit Freeze Service is Temporarily Unavailable”

TransUnion not working, UNKNOWN status error page, the TransUnion credit freeze service is temporarily unavailable

Root Cause

According to TransUnion, the ‘UNKNOWN’ error page shows when a data mismatch exists in your TransUnion account. For example, TransUnion could receive an updated address from your bank that doesn’t yet match the address in your account. In that case, TransUnion cannot process any freeze or unfreeze request, and this error page will show.

How to fix (most common)

  • Check that your bank or credit card company has your correct address on file, and ask them to report your address to TransUnion.
  • Call TransUnion and ask why you see the page. The phone agent can help correct inaccurate personal information with you on the phone. On the other hand, inaccurate accounts on your credit report will need to follow a dispute process.

The ‘UNKNOWN’ TransUnion credit freeze status error commonly shows because of inaccurate personal information. A name change or address change is often the cause. These causes can be fixed easily within a few days, but more severe cases will take some detective work. For example, accounts that don’t belong to you and duplicate accounts merit a more serious fix with TransUnion customer service.

How to Further Investigate TransUnion not working

The best way to investigate the “UNKNOWN – The TransUnion Credit Freeze Service is Temporarily Unavailable” error is to review your TransUnion credit report. Find your address history on your TransUnion credit report’s first or second page. Ensure the list is accurate and there are no addresses you don’t recognize. To get your free credit report, go to the federal website set up to provide an annual free report from each bureau at Keep in mind the website will send you back to your TransUnion account to request the report. For that reason, if you have an old credit report from TransUnion saved, that will be the fastest place to start.

TransUnion not working “Username or Password Incorrect: Please Try Again”

Root Causes and how to Fix TransUnion Login Issues

1. Forgotten password or username

Forgotten credentials are the most common issue when logging in to a website like the TransUnion Service Center. Fix by clicking on the “Forgot login information?” link at the bottom of the login page. In addition, TransUnion has a dedicated page where users can request a password reset and find answers to frequently asked questions related to account management and security.

2. Mistyping login information

Sometimes, users may mistype their username or password, leading to a failed login attempt. Fix it by double-checking the information before trying to log in again.

3. Bad Login Page Code

In some cases, technical issues with the website can also lead to login problems. These issues could be related to the website’s servers, the user’s internet connection, or the user’s device. In these cases, even when your email and password are 100% correct, you can’t sign into the TransUnion Service Center. Why? We think the cause is a race condition on the webpage from bad software engineering by TransUnion. This error can happen when using a password manager or typing your email and password. Fixing this error is an easy one. Refresh the webpage or browser tab and re-enter your email and password; TransUnion should log you in. Of course, we assume that the email and password you are entering are correct.

4. Bad Browser Settings or Extensions

The web browser you use to access TransUnion could cause your TransUnion login not to work. Every browser has its own set of built-in features, extensions, and settings that can affect how websites are displayed and loaded. So when you experience a problem with any website, switching to a different browser can help determine whether the issue is with the website itself or your browser’s settings or extensions.

The fix is to try a different web browser. This simple solution attacks the problem with a separate tool and may be able to solve the problem and successfully log in to TransUnion. Whether you’re primarily using Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, or any other browser, installing a second browser on your computer is a good idea. This way, you’ll always have a backup option when you need it. If you don’t have or can’t install a second web browser, try logging into myEquifax using incognito mode, sometimes called “private browsing.”

TransUnion not working Wrap Up

In conclusion, TransUnion is a global company that provides credit reporting services to businesses and consumers, allowing them to access their credit reports and scores. The TransUnion Service Center’s online portal offers tools and resources to help individuals monitor and manage their credit. Unfortunately, common issues with logging into The TransUnion Service Center include:

  • Forgotten credentials.
  • Mistyping login information.
  • Bad login page code.
  • Browser settings or extensions.

An “UNKNOWN – The TransUnion Credit Freeze Service is Temporarily Unavailable” error is typically caused by mismatched information in the TransUnion account and the TransUnion credit file. The fix is to check that your bank or credit card company has your correct information on file, call TransUnion for clarification, or review your TransUnion credit report for inaccuracies.

When TransUnion’s consumer account works, it is easy to freeze and unfreeze your credit. It is not uncommon that your freeze status shows ‘UNKNOWN,’ however. Seeing this error page does not mean you’ve done anything wrong. Anyone may see the page from time to time.

If you feel your TransUnion account should work better, we invite you to file a CFPB complaint, call your congressperson, or tweet at TransUnion CTO @abhinavdhar.

Do you have a problem with TransUnion not listed here? You can contact us at wwwSnowcapMe on Reddit for help.

To see the latest credit cards from our partners, shop our offers here.

Scroll to Top