Equifax and myEquifax logos. myEquifax not working or myEquifax issues are pretty common.

What is myEquifax?

myEquifax is the online portal where consumers can access their free Equifax credit report and toggle a free credit freeze. The platform also provides tools and resources to help individuals monitor and manage their credit.

The tools include alerts for potential identity theft and the ability to dispute errors on their free annual credit report. Getting a numbered free credit score through myEquifax is a separate product requiring more paperwork. Unfortunately, it is quite common that myEquifax cannot process various requests, such as logging in, but this page will help troubleshoot.

Don’t have a MyEquifax account yet? You can create a free myEquifax account or sign in to your existing account here.

Equifax Company

Equifax is a global company that provides credit reporting services to businesses and consumers. They gather information on individuals and their credit history, which is then used to generate credit reports and scores. Lenders, landlords, and other entities pay Equifax for this consumer credit information to assess an individual’s creditworthiness.

Equifax Error “We are temporarily unable to complete this request”

myEquifax not working, showing "we are temporarily unable to complete this request. Please try again later." error page

Root Cause

According to Equifax, the “We are temporarily unable to complete this request” error page shows when the data in your myEquifax account and the data in your Equifax credit file (their “main database”) do not match. For example, Equifax could receive an updated address from your bank for your credit file that doesn’t match the address in your myEquifax account. Your bank or credit card company automatically reports this information to Equifax and the other credit bureaus periodically. In that case, Equifax will not process the request, and this error page will show when logging in. You also won’t be able to use the automated IVR phone system. Any attempt to toggle your credit freeze through the IVR will fail.

How to Fix (most common)

  • Check that your bank or credit card company has your correct address on file, and ask them to report your address to Equifax.
  • Call Equifax and ask why you see the page. Calling Equifax is the only way to freeze or unfreeze your credit file until you can log in to myEquifax again.

How to Further Investigate Equifax not working

The best way to investigate the “We are temporarily unable to complete this request” error is to review your Equifax credit report. An inaccurate current address on file at Equifax is the most common cause of this error. In your Equifax credit report, you can find your current address history toward the end of the report under a section titled “Contact Information.” See below for a sample contact information section from an Equifax credit report.

myEquifax credit report contact information section investigating "we are temporarily unable to complete this request"

Equifax Error “the email and password combination you entered is incorrect”

Root Causes and how to Fix Equifax Login Issues

1. Forgotten password or username

Forgotten credentials are the most common issue when logging in to a website like myEquifax. Fix by clicking on the “Need help signing in?” link at the bottom of the login page. In addition, Equifax has a dedicated page where users can request a password reset and find answers to frequently asked questions related to account management and security.

2. Mistyping login information

Sometimes, users may mistype their username or password, leading to a failed login attempt. Fix it by double-checking the information before trying to log in again, as multiple failed attempts will result in a temporary account lockout.

3. Bad Login Page Code

In some cases, technical issues with the website can also lead to login problems. These issues could be related to the website’s servers, the user’s internet connection, or the user’s device. In these cases, even when your email and password are 100% correct, you can’t sign into myEquifax. Why? We think the cause is a race condition on the webpage from bad software engineering by Equifax. This error can happen when using a password manager or typing your email and password. Fixing this error is an easy one. Refresh the webpage or browser tab and re-enter your email and password; myEquifax should log you in. Of course, we assume that the email and password you are entering are correct.

4. Bad Browser Settings or Extensions

The web browser you use to access myEquifax could cause your Equifax login not to work. Every browser has its own set of built-in features, extensions, and settings that can affect how websites are displayed and loaded. So when you experience a problem with any website, switching to a different browser can help determine whether the issue is with the website itself or your browser’s settings or extensions.

The fix is to try a different web browser. This simple solution attacks the problem with a separate tool and may be able to solve the problem and successfully log in to myEquifax. Whether you’re primarily using Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, or any other browser, installing a second browser on your computer is a good idea. This way, you’ll always have a backup option when you need it. If you don’t have or can’t install a second web browser, try logging into myEquifax using incognito mode, sometimes called “private browsing.”

myEquifax not working Wrap Up

In conclusion, Equifax is a global company that provides credit reporting services to businesses and consumers, allowing them to access their credit reports and scores. The online portal, myEquifax, offers tools and resources to help individuals monitor and manage their credit. Unfortunately, common issues with logging into myEquifax include:

  • Forgotten credentials.
  • Mistyping login information.
  • Bad login page code.
  • Browser settings or extensions.

A “We are temporarily unable to complete this request” error is typically caused by mismatched information in the myEquifax account and the Equifax credit file. The fix is to check that your bank or credit card company has your correct information on file, call Equifax for clarification, or review your Equifax credit report for inaccuracies.

While myEquifax may be unable to process your needs sometimes, when myEquifax works, it is easy to freeze and unfreeze your credit. If you feel that myEquifax should work better, we invite you to file a CFPB complaint, call your congressperson, or tweet at Equifax CTO @brysonkoehler.

Do you have a problem with myEquifax not listed here? You can contact us at wwwSnowcapMe on Reddit for help.

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