Equifax and MyEquifax logos

myEquifax is Equifax’s free portal to manage consumer credit. The system’s features include requesting your free credit report, freezing and unfreezing your credit, placing and removing fraud alerts, and disputing inaccurate or incomplete report information. Getting a credit score through myEquifax is technically a separate product that requires additional consent. myEquifax account errors are unfortunately quite common, and we can help you resolve them with the solutions on this page.

“we are temporarily unable to complete this request”

Equifax's myEquifax account "we are temporarily unable to complete this request" error message


According to Equifax, this error page shows when the data in your myEquifax account and the data in your Equifax credit file (their “main database”) do not match. For example, Equifax could receive an updated address from your bank for your credit file that doesn’t match the address in your myEquifax account. In that case, this error page may show when logging in.

How to Fix

1. Check that your bank or credit card company has your correct address on file, and ask them to report your address to Equifax.
2. Call Equifax and ask for the reason why you are seeing the page. Calling is the only way to freeze or unfreeze your credit file until you can login to myEquifax again.

One way to investigate this error on your own is by reviewing your credit report from Equifax. An inaccurate current address on file at Equifax is the most common cause of this error. In your Equifax credit report, you can find your current address history toward the end of the report under a section titled, “Contact Information.” See the sample contact information section from an Equifax credit report, below.

Equifax's credit report contact information section for investigating the cause of the "we are temporarily unable to complete this request" error message

“the email and password combination you entered is incorrect”

Equifax's myEquifax account "the email and password combination you entered is incorrect" error message


Even when your email and password are 100% correct, you may still see this error. Why? We think the cause is a race condition on the webpage from bad software engineering by Equifax. This error can happen when using a password manager or typing in your email and password by hand.

How to Fix

Fixing this error is an easy one. Re-load the webpage or browser tab and re-enter your email and password, and myEquifax should log you in. Of course, we are assuming that the email and password you are entering is correct.

myEquifax Account Errors Wrap Up

While myEquifax has some account errors, when the system works, it is easy to freeze and unfreeze your credit. In contrast, rival bureau Experian forces consumers to enter all of their personal information each time. Even with Equifax allowing for consumer accounts, if you feel that myEquifax should work better, we invite you to file a CFPB complaint, call your congressperson, or tweet at Equifax CTO @brysonkoehler.

Do you have a problem with myEquifax not listed here? You can contact us at wwwSnowcapMe on Reddit for help.

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